Refund policy

COBRA PUMA Golf Return Policy

*Please note, all products must be returned in new and unused condition. Used product will not be accepted and will be returned to sender. Golf clubs must be un-hit, apparel must be unworn with tags still on, and footwear will need to be returned in its original box. You can start your return using the Start Your Return button above. Or you can contact us by email or calling 800-917-3300 option 3. Please provide your cobragolf.com order #, the item(s) you would like to return and the reason for return. COBRA PUMA Golf will then email you a prepaid FedEx return label. Please print this label and write your order number clearly on the outside of the package. Please contact the returns department prior to shipping your return if any changes need to be made to the items being returned. All returns must be received by COBRA PUMA Golf within 60 days of the original purchase to receive a refund.

Please allow a minimum of 15 days for COBRA PUMA Golf to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs. If items are missing from your return, your original form of payment will be re-charged for any missing items. Shipment of product to a location other than that on the COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid RMA # and COBRA PUMA Golf provided label(s) are subject to refusal and return to the customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.

Exchanges

Please note that we do not perform exchanges at this time. All returns will be processed as a refund and a replacement order will need to be placed separately. For assistance in placing a new order for a different size or color please contact Customer Service at 800-917-3300.