Shipping policy

Shipping Rates & Options

  • FREE FedEx Ground (1–5 business days) on orders over $60.

  • FedEx Ground: $8.00 for orders under $60.

  • FedEx 3-Day: $20.00.

Please note: Orders with multiple merchandise types may arrive at slightly different times.

Order Processing & Shipping Times

  • Orders are shipped Monday–Friday, excluding holidays.

  • In-stock, non-custom items ship within 3–5 business days after payment authorization.

  • In-stock custom clubs and components (grips, hosel adapters, headcovers, torque wrenches, weights, and shafts) ship within 4–7 business days, regardless of shipping method.

  • Shipping times begin once the order has shipped, not when it is placed.

International Shipping

  • PUMA Golf does not ship internationally.

  • Customers may use a U.S. freight forwarding service. Orders can be shipped to the forwarding address, and the forwarding company handles delivery internationally.

APO/FPO and PO Boxes

  • We do not ship to PO Boxes or APO/FPO addresses, as we use FedEx for delivery.

Shipping Responsibility

  • PUMA Golf is not responsible for damage or loss after delivery to the shipping address provided at checkout, including deliveries to freight forwarders in the U.S. and Canada.

Lost or Delayed Orders

  • If your order is lost or delayed, our team will work with the carrier to resolve the issue:

    1. We contact the carrier and file a request for package research.

    2. Once the carrier provides information or locates the package, we provide additional options if necessary.

    3. If the package cannot be located, we may issue a replacement order with expedited shipping.

  • You will receive updates throughout the process.

Additional Information

  • For information about returns & exchanges, visit our Returns Page.

  • For information about warranties, visit our Warranty Page.